“Patient” includes neonates, children, adolescents and their parents/guardian, as well as adults and geriatric age individuals. In any case, where the patient is not competent or cannot make legal decisions for care, parent/guardian will be consulted. The following applies to all patients:
Access to Care
Individuals shall be accorded impartial access regardless of race, creed, sex, national origin, age, disability, veteran status, relation or sources of payment for care.
Respect and Dignity
The patient has the right to considerate, respectful care at all times with recognition of his/her personal dignity, including psychosocial, spiritual and cultural variables.
The patient has the right to have pain relief measures, to receive information about pain and pain relief measures, to have health professionals respond to reports of pain, to receive state-of-the-art pain management and to participate in treatment decisions regarding effectively managing pain.
Privacy and Confidentiality
The patient has the right, within the law:
To refuse to talk with or see anyone not officially connected with the hospital or persons officially connected the hospital but not directly involved in his/her care.
To wear appropriate personal clothing and religious or other symbolic items, as long as they do not interfere with diagnostic procedures or treatment.
To be interviewed and examined in surroundings designed to assure reasonable visual and auditory privacy, including the right to have a person of the same gender present during certain parts of an examination, or treatment/procedure performed by a health professional of the opposite gender.
To expect that consultation will be conducted discreetly and that individuals not involved in care will not be present without his/her permission.
To have his/her medical record read only by individuals involved in his/her treatment or in monitoring of quality. Others can only read his/her medical record on his/her written authorization or that of his/her legally authorized representative.
To expect all communications and other records pertaining to his/her care, including the source of payment for treatment, to be treated as confidential.
To request a transfer to another room if another patient or visitor in the room is unreasonably disturbing him/her.
The right to reasonable safety insofar as the hospital practices and environment are concerned.
The right to know the identity and professional status of individuals providing services and to know which physician has primary responsibility. This includes the right to know of any professional relationship among individuals who are treating him/her, as well as relationship to any other healthcare or educational institutions involved. Participation in clinical training programs or in gathering of data for research purposes should be voluntary.
The right to obtain, from practitioner responsible for coordinating his/her care, current information concerning the diagnosis, treatment and any known prognosis. This information should be communicated in terms that can be reasonably understood. When it is not medically advisable to give such information to the patient, the information should be made available to a legally authorized individual.
The right to access people outside the hospital through visitors, verbal or written communication. If patient does not speak or understand the predominant language of the community, he/she/she should have access to an interpreter.
Living Will or Advanced Directive, Medical Power of Attorney, Mental Health Treatment
The right to make decisions regarding care in the case of terminal conditions by issuing a living will or advanced directive, medical power or attorney, or in the treatment of mental health.
The right to reasonable informed participation in decisions involving his/her care. To the degree possible, this should be based on an explanation of his/her condition, of proposed procedures, including the possibilities of any risk of mortality or serious side effects, problems related to recuperation and probability of success. The patient should not be subjected to any procedure without voluntary consent. Where medically significant alternatives for care or treatment exist, the patient shall be informed. The patient has the right to know who is responsible for authorizing and performing the procedures or treatments. The patient shall be informed of human experimentation or other research or educational projects affecting his/her care or treatment; the patient has the right to refuse to participate in any such activity.
Refusal of Treatment
The right to refuse treatment to the extent permitted by law. When refusal of treatment by patient or his/her legally authorized representative prevents the provision of appropriate care in accordance with professional standards, the relationship with the patient may be terminated upon reasonable notice.
The right of the patient or the patient’s designated representative to participate in the consideration of ethical issues arising in the care of the patient. The hospital has a mechanism in place to address ethical issues.
The right of the patient’s guardian, next of kin or legally authorized responsible person to exercise to the extent permitted by law, the rights delineated on behalf of the patient if the patient is incompetent in accordance with the law, medically incapable of understanding proposed treatment, unable to communicate or is a minor.
At his/her request and expense, the right to consult with a specialist.
Transfer and Continuity of Care
An explanation prior to transfer to another facility, including a reason for the transfer, the alternatives to such a transfer and the acceptance by the other facility are the patient’s right. The patient has the right to be informed by the practitioner responsible for his/her care, or his/her delegate, of any continuing healthcare requirements following the discharge.
Hospital Rules and Regulations
The patient should be informed of the hospital rules and regulations applicable to his/her conduct as a patient and to information about the hospital’s mechanism for the handling of concerns.
Regardless of the source of payment, the right to request and receive and itemized bill for services rendered in the hospital. The patient has the right to timely notice prior to termination of his/her eligibility for reimbursement by any third party payer for the cost of his/her care.
The patient is responsible:
Provision of Information
To provide, to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitilizations, medications and other matters relating to his/her health. Has the responsibility to report unexpected changes in his/her condition to the responsible practitioner and for reporting whether he/she clearly comprehends a contemplated course of action and what is expected of him/her.
Compliance With Instructions
To follow the treatment plan recommended by his/her physician. This includes following the instructions of nurses and allied health personnel as they carry out the coordinated plan of care, implement the physician’s orders, and enforce the applicable hospital rules and regulations.
Refusal of Treatment
For his/her actions if he/she refuses treatment or does not follow the physician’s instructions.
For assuring that financial obligations of his/her healthcare are fulfilled as promptly as possible.
Hospital Rules and Regulations
For following hospital rules and regulations affecting patient care and conduct.
Respect and Consideration
To be considerate of rights of other patients and hospital personnel, and for assisting in the control of noise and the number of visitors. The patient is responsible for being respectful of the property of other persons and of the hospital.
Living Will or Advanced Directive, Medical Power of Attorney, Organ Donation
For notifying his/her primary practitioner if he/she has signed a living will, advanced directive, medical power of attorney or desires organ donation, out-of-hospital do-not-resuscitate order and declaration for mental health treatment.